Increasing Branch Profits

  • • Utilize discretion and independent judgment to engage vendors to increase margin on each shipment
  • • Utilize discretion and independent judgment to ship goods using the most efficient, cost effective route to increase margin on each shipment
  • • Discretion to engage vendors
  • • Management of vendors
  • • Negotiate rates with shipping vendors
  • • Employee profit and loss on each shipment will be analyzed
  • • Overall management of desk to maximize profit

Coordinating Operations with Air & Seafreight Exports

  • • Ensuring support documentation is available and correct
  • • Booking freight with Airlines, Ocean carriers and consolidators and obtaining freight rates
  • • Arranging pick up and on behalf of the client/agent as required
  • • Registration of shipments
  • • Accurate completion of bills of lading and airway bills
  • • Operating customs exit systems, ensuring relevant input data is recorded for obtaining E.C.N clearance
  • • Reporting to customs where relevant
  • • Ensure timely delivery to carrier’s consolidators, packing depots, costing invoicing and collection of correct charges.
  • • Ensures compliance with all regulations prescribed by USA customs/IATA/TSA & FMC

Client and Supplier Management

  • • Invoicing and collection of freight, agency and disbursements from clients
  • • Resolve accounting issues related to forwarding cost/payment, overseas invoicing, free domicile, etc.
  • • Approve credit notes, monitor cartage/waiting time costs
  • • Process air freight and sea freight debtors/creditors in a expeditious manner
  • • Supply support documentation & information of accounts on overdue payments in order to reduce impediments

Client and Supplier Management

  • • Resolves discrepancies, while keeping a record via the Rohlig Way Quality System and SER’s
  • • Regularly reviews reports in order to refine and improve service to the customer
  • • Review quotes and records rates to clients and prospective clients
  • • Manages allocated customers using established tools (e.g activity reports) in order to achieve and exceed targets
  • • Traces orders and ensures that information affecting arrival or dispatch is communicated to customers (internally and externally) or their agents
  • • Keeps in touch with competitor activities and industry trends, and attends industry related functions and seminars when required
  • • Deploys information about all contact with customer and supplies to all parties

Financial and Accounting Responsibilities

  • • Resolves export accounting issues related to forwarding cost/payment, overseas invoicing, free domicile
  • • Processes air and sea freight debtors & creditors in an expeditious manner
  • • Ensures the department (cost centre) achieves it financial and quality objectives

Skills required

  • • High school diploma or G.E.D.
  • • Familiarity with basic freight forwarding procedures
  • • Essentially two years of previous related experience with Air and Ocean Export
  • • Experience with Microsoft office
  • • Experience with EDI a plus
  • • Excellent customer service and administration skills
  • • Attention to detail
  • • Excellent time management
  • • Able to work under pressure and meet deadlines
  • • Resilient
  • • Customer focused
  • • Shows initiative and drive
  • • Team orientated

What you can expect?

Play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, considerable opportunities for personal development and long-term career planning provide the basis for your success. If you are interested in this position, please send your resume and motivation letter to:

Ms. Kim Keck Human Resources Manager Rohlig USA, LLC | 1601 Estes Avenue | Elk Grove Village IL 600007 United States kim.keck(at)