[ELOKON] Field Service Engineer (FSE)

About ELOKON:

The ELOKON Group is a leading international provider of sensor- and cloud-based solutions to solve workplace safety and productivity issues in the material handling industry. We employ 130+ professionals in the US, Europe, and the UK. We are the pioneer in forklift safety systems, with 30+ years of experience, trusted by Fortune 500 customers worldwide. ELOKON’s mission is to innovate for a safer material handling world. With over 4,000 customers globally, we engineer, sell and install award winning assistance systems for material handling operations. ELOKON Inc. is the North American subsidiary of ELOKON GmbH. To capitalize on our recent customer successes in the North American markets, ELOKON Inc. is looking to hire a dynamic and experienced Field Service Engineer.

Job Overview:

The position will require the FSE to be involved with installation and maintenance of ELOKON’s safety and assistance systems on material handling equipment/forklift trucks of all major OEMs, including proximity warning systems, mobile personnel protection devices, fleet management systems and radar-based systems for speed reduction. The FSE will also gather data utilizing specific reports and ELOKON procedures and supply various forms and custom reports to the customer to assist in sales of parts and service contracts. As necessary, the FSE will assist with the field training of new employees and/or partners’ employees, perform train-the-trainer work and may receive in-house assignments covering technical support, training, or documentation, as well as supporting our sales team when needed.

Responsibilities:

• Make own travel arrangements as needed (e.g. on a daily or weekly basis).
• Be capable of traveling at short notice on weekdays and occasionally on weekends.
• Carry mechanical and electrical tools from job to job, including laptop and tool case.
• Discuss objectives with the customer when on-site and explain the system’s capabilities and/or limitations.
• Develop or follow a schedule for completion of objectives while on-site.
• Perform or assist with mechanical and electrical installation or modification to ELOKON equipment.
• Troubleshoot and debug all issues including mechanical, electrical, or programming using the provided drawings and technical manuals.
• Mark-up drawings (red Line) with any updates or changes as required.
• Communicate issues, successes, and delays with the Customer, project manager, team members.
• Participate in a closeout meeting with the team member(s) and the Customer at completion of each assignment.
• Write a detailed daily / weekly report for each job location and upload it to Salesforce.
• Participate in sales meetings and support the Sales team both on and off site when needed.
• Complete electronic expense reports at least once per month.
• Send all copies of programs, redline drawings, and reports to the office for proper archival at completion of job.

The candidate should possess the following qualifications:

• Bachelor’s degree in engineering and 2+ years of field experience in material handling.
• Associate degree in engineering and 2+ years of field experience in material handling.
• No degree - will be considered with 10+ years material handling experience.
• Prior Field Service Experience is highly desirable.
• Must be proficient with MS Office products and Operating Systems.
• Experience with Salesforce is highly desirable.
• Must have a strong mechanical, hydraulic, and electrical aptitude and experience.
• Working experience with electrical wiring and reading of schematics.
• Must have excellent problem solving and troubleshooting skills.
• Must have strong communication skills, both verbal and written.
• Must have good organizational and time management skills.
• Ability to work independently (self-starter) and with teams.
• Ability to travel up to 75% of the year.
• Preferably located within 30 miles of a US major airport, preferably in the Eastern United states region.

Why should you join us?

• You want to be a part of proven company, with tremendous growth potential.
• Chance to work with innovative technology and represent a high-quality product that has the potential to save lives and improve overall safety in the materials handling industry.
• You want to be significantly rewarded for your abilities and contributions.
• You want to work hard within a fun-loving environment that encourages a work-life balance.

Requirements:

• Must be legally authorized to work in the US.
• Will work out of their home office.
• Must be able to travel as the position requires.
• Must hold a valid Passport.

Compensation and Benefits:

• ELOKON offers an excellent wage and benefits package for full-time employees.
• Competitive compensation.
• Medical, Dental, Vision, Life etc.
• Paid holiday and vacation time.
• 401(k) program with employer matching.
• Grow with the company with great development opportunities.

ELOKON is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law.

Due to the high volume of applications we receive, we cannot answer each application personally.

We review all incoming applications, and if we find your skills meet our particular needs, we will contact you.