Increasing Branch Profits

  • • Utilize discretion and independent judgment to engage vendors to increase margin on each shipment
  • • Utilize discretion and independent judgment to ship goods using the most efficient, cost effective route to increase margin on each shipment
  • • Discretion to engage vendors
  • • Management of vendors
  • • Negotiate rates with shipping vendors
  • • Employee profit and loss on each shipment will be analyzed
  • • Overall management of desk to maximize profit

Coordination Operations of Imports, Air and Sea Departments

  • • Monitor work flows and management of resources to ensure and verify timely and accurate accomplishment of operational processes
  • • Ensure speedy delivery of cargo
  • • Ensure compliance with all USA Customs and other governing bodies
  • • Ensure support documentation is available and correct
  • • Oversee pick up on behalf of the client/agent as required
  • • Ensure registration of shipments
  • • Ensure accurate completion of airway bills/bills of lading
  • • Report to customs when relevant
  • • Ensure FMC and ISF filings are done correctly and on time

Financial and Accounting Outcomes

  • • Invoicing and collection of freight, agency and disbursements from clients
  • • Resolve accounting issues related to forwarding cost/payment, overseas invoicing, free domicile, etc.
  • • Approve credit notes, monitor cartage/waiting time costs
  • • Process air freight and sea freight debtors/creditors in a expeditious manner
  • • Supply support documentation & information of accounts on overdue payments in order to reduce impediments

Client and Supplier Management

  • • Review quotes and records rates to clients and prospective clients
  • • Deployment of information about all contracts with customers and suppliers to all parties
  • • Manage allocated customers using establishes tools (eg. Activity reports)
  • • Trace orders and ensure that information affecting arrival and dispatch is communicated to customers (internally & externally) or their agents.
  • • React in a timely manner when reviewing discrepancies for customers
  • • Stays informed with competitor activities and industry trends, and attends industry related functions when required

Skills required

  • • High school graduate, some college preferred
  • • Knowledge of related computer applications, familiarity with all freight forwarding procedures and departments
  • • Essentially four years of industry related experience required
  • • Demonstrated supervisory experience
  • • Strong customer services background
  • • Can communicate clearly and concise to various levels of people
  • • Highly motivated and results driven
  • • Outstanding people skills, customer driven
  • • Able to handle complex problems
  • • Works well under pressure and can multitask
  • • Business savvy
  • • Is accountable for their actions and comfortable with making and delivering decisions

What you can expect?

Play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, considerable opportunities for personal development and long-term career planning provide the basis for your success. If you are interested in this position, please send your resume and motivation letter to:

Ms. Kim Keck Human Resources Manager Rohlig USA, LLC | 1601 Estes Avenue | Elk Grove Village IL 600007 United States kim.keck(at)