Job Title: Client Consultant

Location: Philadelphia PA

Field/Department: Customer Service



Description:

We are looking for an ambitious Client Consultant to provide excellent customer service for our German market. At Ageras, the best Client Consultants are genuinely excited to help our partners, patient, empathetic, and passionately communicative. They love to talk.

As Client Consultant, you’ll handle the entire communication with our small- and midsize business customers, who are in the need of a specialist. You’ll be joining a team of passionate professionals and together you’ll be growing and establishing our German market, from the US.

Responsibilities:

Specifically, you’ll:

  • Identify and assess customer’s needs and requests to achieve satisfaction
  • Train our partners on how to optimize their experience within our platform
  • Improve customer service experience and create engaged customers
  • Take ownership of customers issues and follow problems through to resolution
  • Act as the primary point of contact in our match-making process

Requirements:

  • As our Client Consultant you can build relationships quickly over the phone, you are a strong problem solver, and are motivated to grow your market.
  • Speaks German - we are looking for someone who can support our German market from the US
  • Experience in successfully managing and supporting B2B customers
  • The ability to consult and advise on the best solution for a customer
  • Strong client-facing and communication skills
  • Loves being a part of a team environment
  • Maintain the highest integrity and compliance in everything

Benefits and Compensation:

At Ageras, we take fun seriously, because a motivated work environment equals happy clients and partners. We go the extra mile to ensure that our employees come motivated and happy to work and thrive in our dynamic, international work environment. Together we believe we can achieve great success and we are on a mission to grow! ($40,000-$60,000)

We provide health insurance and PTO!

If you are interested in this position, please apply with your resume and cover letter, including salary requirements.

Start date: ASAP