Position: Field Service Engineer (full-time)   

Location: Detroit Metropolitan Area. Ideally located within 45 minutes of a major airport. Domestic travel (60-70%) required as well as periodic travel to Mexico and Canada.   

Our client is a well-established US-subsidiary of a German-based progressive laser materials processing machinery company specializing in the design, construction, sales and service of industrial laser equipment for 3D laser engraving, cutting, marking and welding, which involves a high level of automation. Located in the Kansas City Metropolitan Area, the company provides its high-quality technology to a variety of target industries including aerospace and defense, medical and automotive markets.  

Do you thrive when solving problems on your own or as part of a team? Do you enjoy travel, learning about new places, and meeting new people? As a Field Service Engineer, you will combine your skills within customer service, electrical and control systems knowledge to install, repair, troubleshoot, modify and test complex technical problems on high-precision machines for laser material processing.    

Why this opportunity is right for you:

  • Highly competitive salary along with three weeks paid vacation, sick days and 11+ holidays 
  • Mileage reimbursement, cell phone, laptop, tools, and a variety of company apparel available 
  • During the 1st 6 months the Field Service Engineer will travel to German HQ for training periodically and also train in the field. After training, the travel will become more regional coverage 
  • The Field Service Engineer will travel overnight and will receive a coverage of monthly expenses covered (up to $5k) with options of bi-weekly reimbursements available if needed 


  • Lead the on-site installation of applicable laser machine systems and offer high level technical support and training at the installed base  
  • Perform service maintenance and repair work for installed systems and support clients with technical troubleshooting  
  • Generate field service reports and collaborate with Service Manager 
  • Conduct factory acceptance testing of machines on order at the company’s German production site 
  • Perform laser applications testing in-house in the Kansas City Metropolitan Area 
  • Assistance with the Sales Team on customer demonstrations where necessary 


  • Bachelor's degree in Computer Science, Mechanical or Electrical Engineering or equivalent experience
  • Electrical bias – 70% electrical, 30% mechanical 
  • Experience with PC based machine controllers and automation  
  • Industrial laser materials processing equipment experience desirable, but training is provided 
  • CNC machine/EDM machine experience desirable 
  • Hands-on experience working in laser application labs desirable
  • Experience in reading wiring diagrams and tracing electrical faults 
  • To complete training at German HQ, valid passport required 
  • Extensive travel necessary, current valid drivers’ license required