Field Service Technician – Industrial Automation
Position Statement
Join the vibrant team at VIPA USA, Inc. and InduSol America LLC, German Automation distributors, who are seeking an enthusiastic and highly skilled Field Service Technician specializing in Industrial Automation. Based in our Alpharetta, Georgia office, you’ll be an integral part of our technical support team, ensuring top-notch performance and reliability of our industrial automation solutions across client sites in the US, Canada and Mexico.
Responsibilities:
• On-Site Troubleshooting: Diagnose and resolve intricate technical issues within industrial automation systems, PLCs, SCADA, HMI, and other control systems directly at customer locations.
• Installation and Commissioning: Execute the installation, configuration, and commissioning of industrial automation equipment, ensuring seamless integration with existing systems for optimal functionality.
• Preventive Maintenance: Conduct routine inspections and preemptive maintenance to identify and resolve potential issues, reduce downtime and enhancing system efficiency.
• Customer Empowerment: Deliver hands-on training to clients, empowering them with in-depth knowledge of operating and maintaining industrial automation systems.
• Remote Support: Work closely with the remote support team, leveraging digital tools and communication platforms to troubleshoot and resolve technical issues effectively.
• Thorough Documentation: Maintain viable records of service activities, generating comprehensive reports for internal and external use.
• Continuous Learning: Stay updated with the latest industrial automation technologies through ongoing training, contributing to your skill enhancement.
• Customer Relationship Management: Cultivate and maintain strong client relationships by providing timely solutions and effective communication.
Requirements:
• Location & Mobility: Reside in Atlanta, GA, possess a valid driver's license, car insurance, reliable transportation, and a valid passport.
• Language Proficiency: Fluent in English, both written and spoken. Spanish a plus.
• Educational Background: High School Degree required; Bachelor's degree in electrical engineering or relevant technical certification preferred. Directly related work experience will be considered.
• Technical Expertise: Extensive knowledge of industrial automation systems, PLC programming, PROFIBUS, PROFINET, SCADA/HMI, and associated technologies. Experience with Ethernet/IP is a plus.
• Field Experience: Proven track record of successful field service in an industrial automation setting including troubleshooting and on-site support (minimum 3 years, 5 years a plus).
• Communication Skills: Excellent interpersonal skills and the ability to articulate technical information clearly.
• Organizational Skills: Strong organizational skills are essential to effectively strategize work scope, personnel allocation, and equipment logistics. It is imperative to document all work undertaken, time allocation, and materials utilized to ensure efficient and timely completion of projects but also to guarantee transparency.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to think critically and resolve complex issues efficiently.
• Tech Proficiency: Proficient in Microsoft Office Suite, especially Word, Excel and PowerPoint. Knowledge of Step7 Simatic Manager or TIA Portal a plus.
• Travel & Flexibility: Willingness to travel domestically and to Canada/Mexico (approx. 45% of the time), rare on-call coverage including weekends and different shifts.
• Team Player: Collaborative mindset with the ability to work both independently and within a team.
• Trusted Advisor: Intentional in providing value to the customer and company
We offer
• A vibrant, internationally focused work environment
• Cutting-edge high-technology products and innovative solutions
• Engaging with prominent local and global customers
• Autonomy and significant personal responsibility
• A flat organizational structure with direct communication lines
• Long-term strategic business vision
• An attractive remuneration package with benefits and 401(k)
Company Statement
VIPA USA is the North American branch of VIPA Controls of Germany/now Yaskawa Europe, a global leader in top-notch control systems for various protocols. InduSol America represents Indu-Sol, a German worldwide leader in diagnostic industrial network solutions for minimizing and preventing network failures. Our customers value our end-to-end solutions and personalized approach.
If you’re passionate about industrial automation, possess the required technical expertise, and thrive in a dynamic field service and support environment, we encourage you to apply and be a part of our journey in shaping the future of industrial automation!
Due to the high volume of applications we receive, we cannot answer each application personally.
We review all incoming applications, and if we find your skills meet our particular needs, we will contact you.