SMG Machines Corporation is a global leader in developing and manufacturing machinery for the installation and maintenance of synthetic sports surfaces and artificial turf pitches. For over 50 years, our high-quality solutions, proudly 'Made in Germany,' have been trusted worldwide for their reliability, ease of use, and innovation. Headquartered in Voehringen, Bavaria, we continue to set the industry standard with cutting-edge technology, including controlled recycling of artificial turf and synthetic tracks.
We are now expanding our operations in Georgia, USA, and are seeking a skilled Electrical Service Technician to join our dynamic team and provide exceptional technical support to our clients.
Key Responsibilities:
- Provide exceptional customer service and technical support to clients via phone, email, or on-site visits.
- Troubleshoot and diagnose electrical problems on equipment, including 12V and 380V systems, and perform necessary repairs.
- Conduct electrical tests, interpret results, and implement appropriate solutions.
- Assist clients over the phone in troubleshooting electrical and mechanical issues on SMG equipment.
- Perform installation, maintenance, and repair of electrical components and systems.
- Demonstrate strong understanding of mechanical systems, including hydraulic components, and provide hands-on support as needed.
- Read and interpret blueprints, wiring diagrams, and technical documents to diagnose and resolve issues.
- Document service activities, troubleshooting steps, and resolutions using ERP systems and MS Office.
- Assist in managing parts inventory and coordinate orders for necessary components.
- Collaborate with the office team to schedule service appointments and ensure timely client support.
- Uphold a strong work ethic, professionalism, and a commitment to problem-solving in all aspects of the role.
Required Qualifications:
- Exceptional communication and customer service skills, with the ability to assist clients effectively over the phone and in person.
- Strong organizational skills and the ability to schedule and prioritize tasks.
- In-depth knowledge of wiring, circuits, and electrical systems, particularly 12V and 380V systems.
- Ability to perform electrical tests, analyze results, and troubleshoot problems.
- Proven mechanical skills and knowledge of hydraulic components and systems.
- Ability to read and interpret technical documents, schematics, and blueprints.
- Strong problem-solving and critical-thinking skills to diagnose and resolve complex issues.
- Proficiency in MS Office Suite (Word, Excel, Outlook) and experience with ERP systems.
- High level of independence, reliability, and a strong work ethic.
- Willingness to travel occasionally to support clients on-site.
Typical Benefits (Georgia, USA):
- Competitive salary based on experience.
- Comprehensive health, dental, and vision insurance coverage.
- 401(k) retirement savings plan with company match.
- Generous paid time off (PTO), including vacation days, sick leave, and company-recognized holidays.
- Professional development opportunities, including training in the latest technologies.
- Work-life balance with a consistent Monday-Friday schedule.
- Opportunities for career growth within a global organization.
- Supportive and collaborative work environment.
Why Join SMG Machines Corporation? At SMG Machines Corporation, we pride ourselves on delivering high-quality, innovative solutions to a global market while fostering a supportive and growth-oriented work culture. As part of our team, you will contribute to our mission of excellence and be a key player in expanding our success in the U.S. market.
How to Apply: If you are organized, detail-oriented, and ready to take on a dynamic role in an internationally recognized company, we would love to hear from you! Please submit your resume and a brief cover letter outlining your qualifications and interest in the position to lcoutinho[at]gaccsouth.com.
SMG Machines Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Due to the high volume of applications we receive, we cannot answer each application personally.
We review all incoming applications, and if we find your skills meet our particular needs, we will contact you.