IT Help Desk Specialist

Immediate Start Date

Do you enjoy ensuring that all systems are running smoothly? Are you comfortable providing user support and being the reference point for your colleagues from various departments for IT related queries? Are you technically skilled with good problem-solving abilities? If so, our open IT Help Desk Specialist role may be a great fit for you!

Who are we?  

The continuing mission of the German American Chamber of Commerce® of the Midwest (GACC Midwest/AHK USA-Chicago), a 501 (c)(6) organization headquartered in Chicago with a branch office in Michigan, is to promote and assist in the expansion of bilateral trade and investment between Germany and the Midwestern region of the United States. Our organization combines elements of a trade commission, a membership association, and a professional consultancy - quite a unique concept in international trade promotion. Read more about our organization at www.gaccmidwest.org  

What does this role entail? 

We are seeking a full-time IT Help Desk Specialist to join our team. Based out of our Chicago, IL office, the mission of the IT Helpdesk Specialist is to provide technical support and assistance to our internal users in resolving issues related to hardware, software, network, and peripherals. The ideal candidate for this position is detail oriented and security minded.  

Responsibilities:

• Support equipment and software in the office including laptops, peripherals, phones, routers/switches, Wi-Fi and conference room AV
• Serve as the first point of contact with staff who need technical assistance with equipment and software through helpdesk ticketing system
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Redirect unresolved issues to the next level of support
• Follow-up with staff on support tickets
• Utilize remote assistance where necessary to assist employees who may be off-site
• Provide feedback on processes and make recommendations for improvements
• Maintain technical documentation on installation of software, configuration of hardware and problem troubleshooting
• Provision new equipment for staff
• Maintain inventory of equipment
• Support special projects as appropriate

Who are we looking for?

• Associate degree in computer science, or relevant certifications or experience
• Strong IT skill set, including familiarity with MS Office 365 and included applications
• General working knowledge of IT troubleshooting techniques; hands-on experience in IT support
• High-level proficiency in the English language; German language skills are desirable but are not required
• Motivation to gain hands-on experience in an international office environment as well as experience in supporting the IT requirements of remote colleagues

Why GACC Midwest?  

At GACC Midwest, we believe that our benefits should make a difference - to you, your job, today and in the future. We are dedicated to supporting our most valuable asset, our employees!    

• Team spirit instead of rigid hierarchies
• Competitive vacation policy, starting with 20 days, increasing with seniority up to 30 days
• 14 paid holidays including Martin Luther King Day, President’s Day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples’ Day, Thanksgiving Day, plus additional days around Thanksgiving and Year End
• Health insurance with multiple plan options and networks (BlueCross / BlueShield HMO, PPO, HSA) & Guardian dental and vision
• 401(k) matching with a competitive, discretionary employer contribution 
• Company-paid Life Insurance + AD&D/additional voluntary life + AD&D (also for spouse and children) 
• Paid Parental Leave 
• Company-paid Long-Term Disability
• FSA Health Care and dependent care
• FSA commuter (transit and/or parking)
• Goal oriented bonus plan 
• Plus: Flex-Time Policy 
• We offer German classes in collaboration with the Goethe Institute 

Please note, we require all employees to be vaccinated for COVID-19.   

We welcome and encourage diversity in our workforce. GACC Midwest is an equal opportunity employer and will consider all applications without regards to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Potential employees are subject to background checks.