Position: Field Service Engineer

Location: Elgin, IL. Candidates must be available for frequent travel (60%+)

Our client is a leading global supplier of innovative surface treatment technology serving the automotive and other manufacturing industries. The company is headquartered in Germany and has a US subsidiary office in Elgin, IL since 2009.

Due to our client's ever-expanding growth, they are now seeking an experienced Field Service Engineer who will perform inhouse and on-site installation, service, evaluation, test, troubleshooting and repair of the company's Open-Air and Low-Pressure equipment. This customer-facing role requires strong electro-mechanical knowledge and troubleshooting skills, as well as the ability to perform well under pressure.

Responsibilities:   

  • Provide high level technical support inhouse and to external customers; install, maintain and repair equipment
  • Schedule service calls with customers
  • Timely and professionally evaluate and resolve problems at customer sites or via phone/email
  • Provide equipment testing and calibration, maintenance, trouble shooting and calibration services
  • Maintain organization of materials, customer parts, equipment builds
  • Identify the tools and resources required to perform the manufacturing task
  • Provide product training for new and established customers; explain product performance & care instructions
  • Timely complete associated administrative tasks and responsibilities (e.g., service reports, travel schedules, expense reports, technical documentation, write/edit templates, operating procedures and manuals etc.)

Requirements: 

  • 5+ years’ experience in field service or similar position
  • Associates degree in Electronics, Electrical and/or Mechanical Engineering or equivalent industry experience
  • Experience with low pressure plasma and/or RF systems desirable
  • Experience in programming PLC’s and HMI’s desirable
  • Experience with manufacturing automation
  • Valid driver's license and good driving record required
  • Must be able to pass background check and drug test
  • Willingness to participate in an on-call rotation after training
  • Excellent interpersonal skills, working with global customers and colleagues
  • This position includes travel to customers’ premises, which includes all of North America (overnight stay); occasional international travel required (up to 4x/year)