NOTE: Please DO NOT submit your application for this opening via this Application Portal. Rather, click on the following link and you will be directed to the application page so that the employer can receive and review your application. Apply here
Location: Home office, in Greater Chicago Area, IL
Job-Type: Full-time, Day shift. Occasional travel to German HQ required (1x/year)
This is an exciting opportunity to join DoKaSch Americas Inc., a leading, family-based manufacturer of air cargo equipment solutions with a German-based ownership. For the past 30 years, we are committed to providing superior customer service to airline, logistic and pharmaceutical industry sectors globally. We focus on renting out our innovative Opticooler, air-conditioned temperature-controlled containers, for air transport to ensure that temperature sensitive cargo, such as pharmaceuticals, maintain the required set temperature until they reach their destination. Do you want to learn more? Please visit: https://www.dokasch-ts.com/en/
About the role:
Our growing organization is looking to hire a driven Customer Service Manager (Transportation Services/Air Cargo Operations) who will be responsible for managing and coordinating the rental process of our Opticoolers to international airlines. Reporting to the Head of Operations in Frankfurt/Germany you will be the main point of contact for internal and external customers internationally. As you become acclimated to this new role, you will receive 4-6 weeks of training in German HQ.
What’s in it for you:
- Be part of a committed, solution-oriented, and cooperative international team
- Competitive compensation and benefits, such as Family Medical Plan, Dental, Vision
- 401(k) plan with up to 5% company match
- 20 days paid time off (PTO Package)
- We will provide the equipment needed to work from home
What you'll be doing:
- Manage effectively and independently DoKasch’s cool container rentals operations mainly within the US & Canada, maintaining timely records in our RentalManagementSystem
- Serve as primary liaison between our clients, sales team and German HQ, i.e., to coordinate container availabilities
- Collaborate and instruct our US-depots and service providers in ORD, IND, LAX, IAD; visit ORD and IND regularly
- Oversee the inventory level and the inbound and outbound flows
- Ensure in-time service delivery of our containers from our depots to customer airlines
- Dispatch the containers, initiate and monitor positioning and repositioning by truck and aircraft
- Act as the contact person for our clients for all operational tasks, including first-level technical and operational troubleshooting
What you need:
- Prior extensive experience in the field of distribution of goods, cargo, or vehicles
- Bachelor’s degree in Logistics, Supply Chain, Business, Economics or related preferred
- Demonstrate knowledge of international air cargo business
- Strong German language abilities and intercultural awareness are highly preferred, knowledge of another foreign language a plus
- High levels of integrity and business ethics with the ability to work independently
- Adept at using MS Office Suite, especially Excel
- Have availability to occasionally assist customers by phone outside of normal business hours
NOTE: Please DO NOT submit your application for this opening via this Application Portal. Rather, click on the following link and you will be directed to the application page so that the employer can receive and review your application. Apply here
