RESPONSIBILITIES:

• Daily responsibilities include customer support functions such as phone calls, emails, order entry,

customer account maintenance and additional administrative tasks as needed

• Initial training and continued learning related to internal systems and processes

• Retain product knowledge and answer product-related questions for customer education

• Process purchase orders and send quotations in a timely manner

• Complete cross-training for all existing customer accounts to support Inside Sales team

• Analyze customer-provided data and identify products, part numbers, and account-specific pricing

• Adhere to processes and work procedures as outlined

• Use initiative to handle tasks or special projects when they arise

• Outbound follow-up communication to existing customers via phone and email

• Communicate with sales representatives regarding customer quotes, orders, pricing, and service

• Understand and manage proprietary customer data including pricing information and discounts

WHAT WE EXPECT:

• Excellent communication skills via phone and email. This position requires the ability to

communicate clearly with proper grammar and have an excellent telephone manner.

• Strong administrative and organizational skills, including very good attention to detail

• Ability to use Microsoft Outlook, Microsoft Excel, and Microsoft Teams proficiently

• Proven ability to utilize internal resources to find resolutions (documentation / work procedures)

• Minimum 1 year experience with ERP software; Microsoft Dynamics SL or equivalent preferred.

• Minimum 1 year experience with CRM software; Microsoft Dynamics 365 or equivalent preferred.

• Typing skills at a minimum of 65 words per minute.

• Ability to stay calm under pressure and prioritize multiple tasks and requests

• Have a proactive attitude and be a team player willing to work additional hours when necessary

• Bilingual preferred; Spanish or Portuguese or French

WHAT WE OFFER

• Attractive compensation and health benefits

• 401k matching

• Paid holiday and vacation days available